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Refund Policy

Refund Policy for eCurrency4Me


Last Updated: [05/11/2023]


Thank you for choosing eCurrency4Me. We strive to provide the best possible service to our customers. However, if you are not satisfied with your purchase, we offer a refund policy to ensure your peace of mind. Please read the following refund policy carefully.


1. Eligibility for Refunds


We provide refunds under the following circumstances:


a. Currency Exchange: If you have purchased digital currency from us and we are unable to fulfill your order, we will initiate a refund.


b. Incorrect Order: If you have received an incorrect order or the digital currency received does not match your purchase details, you may be eligible for a refund.


c. Failed Transactions: In the event of a failed transaction due to technical issues or any other unforeseen circumstances, we will refund your payment.


Please note that eCurrency4Me reserves the right to determine eligibility for refunds on a case-by-case basis.


2. Non-Eligibility for Refunds


Refunds may not be provided in the following scenarios:


a. Change of Mind: We do not offer refunds for purchases made if you have simply changed your mind or are dissatisfied with the market value of the digital currency at the time of refund request.


b. Incorrect Input: If you have entered incorrect wallet addresses or payment details during the transaction, resulting in the loss of funds, we will not be able to provide a refund.


c. Third-Party Wallet Issues: We are not responsible for any issues arising from third-party wallet services or exchanges. Refunds will not be provided in such cases.


3. Refund Process


To request a refund, please follow these steps:


a. Contact our customer support team at [customer support email/phone number] within [number of days] from the date of your purchase or the occurrence of the issue.


b. Provide the relevant details of your purchase, including the order number, transaction ID, and any supporting documentation or screenshots to assist us in processing your refund.


c. Our customer support team will assess your refund request and, if deemed eligible, initiate the refund process.


d. Refunds will be processed using the original payment method within [number of days] from the approval of your refund request.


4. Communication and Updates


We will maintain communication with you throughout the refund process. You will receive updates via email regarding the status of your refund request.


5. Modification of Refund Policy


eCurrency4Me reserves the right to modify or update this refund policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. It is your responsibility to review this policy periodically to stay informed about any changes.


Please note that this refund policy does not affect your statutory rights under applicable consumer protection laws.


If you have any questions or concerns regarding our refund policy, please contact our customer support team for assistance.


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